We've just finished installing a new Digital Signage monitor in the new LSA Lobby booth. It's already configured & part of the "LSA Lobby" group inside the PixLQ Commander software. So, you can begin using it now. It can be programmed in the same manner as all of the other displays in the LSA lobby.

Enjoy!

Welcome to our brand new helpdesk interface for the Production Systems department. 
Thank you to Kayako, Inc. for the donation of this system to Willow Creek.

Bookmark http://systems.willowcreek.org/ (or if you are on-campus, just http://systems/ for short!).  We encourage everyone to register their email address, username, and password and use this for logging in and submitting tickets, as well as following the status of previously submitted tickets.

What should I submit a ticket for? Everything!  If you have any need from the Production Systems department, whether it be a broken piece of equipment, a production issue, inquiring into new gear, or any other reason that you may have sent us an email for or called the CRAP line for, turn that into a ticket.  If the issue is of URGENT matter where it will immediately affect a service or your job, then call x2727 as usual.  However, for all other items, submit as a ticket.  We receive all kind of email alerts and when new tickets arrive, so don't fret being overlooked.

What if I have a device in need of repair? Submit a ticket explaining the problem, anything you did to try to fix or troubleshoot, and any additional details regarding the device.  Upon submitting a ticket, you will immediately be given a unique Ticket Number.  Label the broken device with this unique ticket number with tape or a tag of some sort and deliver it to one of us for repair.  We'll then be able to pull up the ticket you have created explaining the problem.

Do I have to use the web interface to update a ticket? It is preferred as the web interface captures more fields and details, plus you will see the history log of the ticket activity.  However, you can reply to the email notifications you receive from the system without adjusting the subject line and the contents will be posted to the ticket.

Can I still call x2727? If you have an issue that is of URGENT priority, or if you simply cannot create a ticket from where you are, please call the crap line.  However, even though you call the crap line, we will still create a ticket regarding the issue.  If you are able to create the ticket yourself, that ensures that details of the issue are transcribed correctly and tracked accordingly.

I'm not receiving email notifications about updates to my tickets! You may need to log to the Postini spam filter manager for your email address and add "systems.willowcreek.org" to your approved domains under the "My Settings > Approve Senders".